European store: poor vinyl packaging

[Mitholas]

I received my 2 LP vinyl edition of Synthetica today. The vinyl was packaged in a cardboard box only and as a result the cover is bent in several places. You know, the kind of bent that leaves creases in the cardboard. Considering that you pay 10 euros for shipping, I'd hoped they would at least package it in something a little more secure (like with bubble wrap, or with extra cardboard pieces to minimize impacts in shipping.)

I have to say I'm quite disappointed. Not sure what to do now, because I hardly feel like paying to ship it back and possibly paying new shipping fees as well. Does anyone here have any experience with their customer service?

[jyw104]

If I remember correctly, they're made in the Czech Republic, but being sent out regionally (UK purchases are being sent out from Shropshire).

Might be worth to raise a hackle if more of us get the same problem. I'm expecting to receive mine soon-ish.

[Mitholas]

[TerraTempus25]

Totally unrelated to Europe, but I ordered the Fantasies digipak from them and had a similar issue. Remember those postcards featuring the street art from Buenos Aires on them? There was a massive rip in one of mine, since the order came in a thin, square cardboard box which had been punctured. I was not pleased.

[GERARDAMO]

From MMI --

Hey Everyone - We are now aware that there have been some issues regarding the Synthetica vinyl. We are looking into this with the people that handle this stuff for METRIC and sincerely apologize for the inconvenience. Could you please send an e-mail to raj@crystalmath.net with your contact info and let us know where you ordered your vinyl from, and we will get this all figured out for you. Thanks.

[Catatonic]

[Mitholas]

[GERARDAMO]

[Mitholas]

I'm very impressed that they jumped on this so quickly. Very reassuring. I just sent an email.

[Mitholas]

Looks like I'm getting a replacement with "beefed up packaging". Thanks MMI! Hopefully my package was the only one with a problem.

[Catatonic]

Who on here has received a copy of their vinyl that has been dispatched from the UK warehouse, because they've just told me they haven't received any yet at the warehouse to have them sent out?

[jyw104]

Got an interesting email from Topspin re my album order, and extended their sincerest apologies that owing to some SNAFUS, my order has still not arrived. And to boot, no more stock in Europe apparently...

So they're sending one over from Montreal and I get a refund to boot. Sorted

[Mitholas]

I received my replacement copy today. It was double cardboard-enveloped AND bubblewrapped, so I'm happy to say it arrived in perfect condition. Very, very satisfied! I really do love this album.

[Catatonic]

[Scream]

I'm happy to see these cases resolved! I'm in Montreal so my vinyl didn't have to travel far, and it's in great condition.
I show it off to friends.